Published: Sat, January 06, 2018
Industry | By Johnnie Johnson

HP Issues Recall For Laptop Batteries Amid Fire Risk

HP Issues Recall For Laptop Batteries Amid Fire Risk

HP has announced a recall of thousands of laptop batteries over concerns of overheating and fire hazard.

HP said the affected batteries have either been sold as part of the laptop package or separately as accessories.

Multiple devices are affected by the recall, including products in the HP Probook 64x, ProBook 65x, x360 310, Envy, Pavilion, and ZBook lineups.

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HP is offering free battery replacement service to users with an affected model, regardless of warranty status.

This time, HP and the United States Consumer Product Safety Commission (CPSC) estimate about 50,000 U.S. batteries and 2,600 sold in Canada need immediate replacement to keep users out of harm's way. So far, HP has received eight reports of battery packs getting too hot and melting or charring. One person reportedly suffered a first-degree burn to the hand.

Customers can download a "HP Battery Validation Utility" located here, to see if their machine is affected. The company has also claimed it's just about a single percentage point of all laptops it has sold that has been found to have a defective battery. Models that contain the recalled batteries generally ranged in price from $300 to $4,000. You should not remove them on your own. In some cases, that overheating could cause the batteries to become unstable and catch fire.

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For those that do find out that their HP system is covered by the recall and replacement program, HP asks these users to apply a BIOS update putting the system into Battery Safety Mode.

The computer maker is providing battery replacement services by an authorized technician at no cost.

Critically, though, the modern obsession with thin-and-light - and, to be less generous, built-in obsolescence - means that numerous above models have internal batteries which are not user replaceable.

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