Published: Sat, February 24, 2018
Money | By Michele Stevens

BB&T ATM & phone service back in business after outage

BB&T ATM & phone service back in business after outage

We'll continue to update you until your services have been restored. The outage has frustrated and angered millions of customers ranging from ATM users to customers attempting to access their online banking functions.

WINSTON-SALEM, North Carolina (WDEF) - Customers of BB&T were cut off from their money for awhile on Friday, due to a "technical issue".

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The company's website said many of its other banking services were down as well, including digital banking and Phone24, meaning customers couldn't pay bills or check their accounts.

"We do understand this is causing a major inconvenience for so many of you and our teams are continuing to work diligently to restore your services", BB&T said on their website.

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- If you bank with BB&T, you may not be able to access your account.

BB&T first acknowledged the problem on Thursday, the Charlotte Observer reported.

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Cybersecurity is not an issue, so customers can rest easy about their personal information being at risk. In a statement online, the bank said customers can still use BB&T ATMs and BB&T debit, credit and prepaid cards. "We expect those balances and transactions to become current later today, and we'll continue to provide updates to our clients as that occurs", Davis said.

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